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High Integrity Consultative Sales Skills For Real Estate Agents

March 17th, 2010

Consultative sales strategies focus on connecting, nurturing, and supporting relationships. But it’s not all about building relationships. Top consultative salespeople are skilled…otherwise they would make a lot of friends but not a lot of sales.

What Consultative Sales Is and Is Not

  • Consultative sales is not just about building rapport by finding things in common…it is about building rapport by asking valuable questions that help prospects make decisions.
  • It is not just about asking information-gathering questions…it is about asking customer-focused questions, many of which use a counselling format.
  • It is not only about asking a lot of questions…it is about helping prospects follow a decision path that helps them process their many thoughts, considerations, decisions, and information.
  • It’s not about finding clever ways to address objections…it is about understanding that objections are often caused by the salesperson pitching something the prospect doesn’t want or presenting before the prospect is ready for it.

Often when I ask salespeople if they sell consultatively, they say yes. When I ask them what consultative selling is, they will tell me it’s about building rapport and relationship. And that’s true. But when I hear them selling, their focus will be on asking questions solely for the purpose of setting up an opportunity for them to present.

Consultative Sales Is About Decision-Making

But true consultative sales is about helping prospects make decisions…and many of those decisions are not necessarily related to what the salesperson is selling. For instance, suppose a home buyer is feeling uncertain about his job. He may not want to talk about that with the salesperson, or he may not even be thinking about it consciously. But it affects his decision about whether to hire a real estate agent or not.

A traditional salesperson focused only on setting up an opportunity to present won’t find this issue and may go away disappointed and frustrated that he couldn’t convert this lead.

Six Consultative Sales Skills

There are six consultative sales skills that can be learned in order to master selling without pressure:

1. Asking counseling questions
2. Helping prospects address their own objections
3. Using a decision protocol
4. Embracing the hourglass approach
5. Chaining questions
6. Gaining permission to close

These proven strategies help real estate agents move away from the pushy aggressive approach that often alienates customers. Yet they give salespeople great control, allowing them to be dramatically effective while being respectful and relaxed.

The Principles of Openhanded Selling

I’m Linda Schneider, personal sales trainer on a mission to help real estate agents get off the hamster wheel of “just getting by.”

Start your journey to earning a six or seven-figure income right now by downloading a free report that describes the principles behind Openhanded Selling. Even if you never receive any further training in the 6 skills of Openhanded Selling, the principles in this report can dramatically affect your real estate sales career.

Go here to download the report: http://thewayofrealestate.com.

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